Lumivyra – Shipping Policy

At Lumivyra, we ensure reliable and efficient shipping for all our customers.

1. Processing Time

• Orders are processed within 2-4 business days after payment verification.

• Once shipped, a confirmation email with tracking details will be sent.

2. Shipping Destinations & Delivery Times

We ship to the following countries with estimated delivery times:

Note: Delivery times may vary due to customs, courier delays, or unforeseen circumstances.

3. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your order using the provided link.

4. Shipping Delays

We strive to complete all deliveries within the specified timeframes. However, delays may occur due to:

• Adverse weather conditions

• Customs processing

• High order volume (e.g., holidays)

If your order is delayed beyond the estimated timeframe, please contact us at info@shop-salter.com.

5. Lost or Stolen Packages

If the carrier confirms delivery, Lumivyra is not responsible for lost or stolen packages. If your package appears lost, please:

• Double-check the shipping address.

• Check with household members or neighbors.

• Contact the courier directly.

If the issue remains unresolved, contact us at info@shop-salter.com.

6. Damaged Items

If your order arrives damaged, email info@shop-salter.com within 48 hours with:

• Your order number

• Photos of the damaged item and packaging

We will offer a replacement or refund based on the situation.

7. International Customs & Duties

Customers outside the EU & UK may be responsible for customs duties or taxes.
Customs clearance times may affect delivery timelines.

Contact

Company name: SELANDIVO LTD

Company Number: 15852942

Email: info@shop-salter.com

Phone: +447360265261

Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ